QUALITY

At GDI, we value quality as we value our customers. We are committed to continuous improvement and have developed a Quality Management System as the approach for monitoring and evaluating quality performance that complies with ISO 9001: 2008.

 

Meeting or exceeding quality and performance requirements and achieving a high level of customer satisfaction are GDI's two major quality efforts.

 

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

 

•  Regular gathering and monitoring of customer feedback
•  A customer complaints procedure
•  Selection and performance monitoring of suppliers against set criteria
•  Training and development for our employees
•  Regular audit of our internal processes
•  Measurable quality objectives that reflect our business aims
•  Management reviews of audit results, customer feedback, and complaints

 

We regularly reviewed our internal procedures and are held in a Quality Manual, which is made available to all employees.